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联系支持

官方支持邮箱： ify0222yfi@gmail.com。 我们会根据问题所需的信息进行回复，不要求你提供密码、Apple ID 密码、完整支付卡信息或私钥。

下载与安装

1. 官网版本请从 Co-work 官方下载地址获取。
2. 解压后将 Co-work 移到“应用程序”文件夹，再打开应用。
3. 如果 macOS 显示安全或权限提示，请先确认文件来自上述官方域名；不要从不明镜像下载。
4. 如果应用仍无法打开，请截取完整提示并发送支持邮件，不要通过关闭系统安全功能来绕过问题。

AI 与 Agent

• 模型服务暂时不可用时，可稍后重试或切换其他可用模型。
• Mac App Store 版本只处理你通过系统选择器授权的文件夹，不开放 Shell、CLI 或自定义 MCP；官网下载版本的能力可能更多。
• 请确认工作区和任务范围后再允许文件操作。需要额外积分的联网搜索或图片生成会在执行前单独提示。
• 为重要文件保留备份，并在采用 Agent 修改或 AI 输出前检查结果。
• 发送故障信息时，请移除提示词、文件路径、项目代码、令牌和其他不必要的敏感内容。

订阅、恢复与退款

• 购买成功但会员未更新：先确认当前使用的是购买时的 Apple ID，再在应用付费页面点击“恢复购买”。
• 管理或取消自动续费：打开 Apple 订阅设置。
• 申请 App Store 退款：前往 Apple 报告问题页面；退款由 Apple 按其政策处理。
• 仍未解决时，请提供 Apple 交易号、商品名称、大致购买时间和应用版本。请勿发送完整支付卡信息。

自动续费、试用和取消规则见使用条款。

隐私与数据删除

Co-work 的在线功能会按隐私政策处理必要数据。请不要把应用理解为“聊天记录只保存在本机”：后台可能保存并同步会话、消息、Agent 任务和订阅状态。

你可以在 Co-work 的“设置 > 账号”中发起删除匿名账号及关联数据。删除不会取消 Apple 订阅，请另行前往 Apple 订阅设置取消。若应用内入口无法使用，请发送邮件至 ify0222yfi@gmail.com 寻求协助。交易、反欺诈、安全和法律记录可能需要保留有限期限。

支持邮件请提供

• 问题类型和你原本想完成的操作。
• Co-work 版本和 Build、macOS 版本、下载渠道。
• 问题发生的大致日期、时间和时区。
• 去除敏感信息后的完整错误提示或截图。
• 订阅问题可提供 Apple 交易号；不要提供 Apple ID 密码或完整支付卡信息。

Contact support

Email ify0222yfi@gmail.com for help with the app, website, subscriptions, privacy, or data deletion. We will not ask for your password, Apple ID password, full payment-card details, or private keys.

Download and installation

1. Download the direct Mac version only from the official Co-work download URL.
2. Move Co-work to the Applications folder after unzipping, then open it.
3. If macOS shows a security or permission message, confirm the file came from the official domain above.
4. If the app still does not open, send the full message to support instead of disabling system security protections.

AI and Agent help

• If a model is temporarily unavailable, try again later or switch to another available model.
• The Mac App Store edition works only inside folders authorized through the system picker and does not expose Shell, CLI, or custom MCP tools; the direct-download edition may provide additional capabilities.
• Review the workspace and task scope before allowing file operations. Web search or image generation that costs extra points is shown for separate confirmation.
• Keep backups of important files and review Agent changes and AI output before relying on them.
• Remove prompts, file paths, project code, tokens, and other unnecessary sensitive information from diagnostic screenshots.

Subscriptions, restore, and refunds

• If a completed purchase is not reflected, confirm you are using the Apple ID that made the purchase, then select “Restore Purchases” in the app's paywall.
• Manage or cancel auto-renewal in Apple subscription settings.
• Request an App Store refund at reportaproblem.apple.com. Apple handles refunds under its policies.
• If the issue remains, include the Apple transaction ID, product name, approximate purchase time, and app version. Do not send full payment-card details.

See the Terms of Use for renewal, trial, and cancellation rules.

Privacy and deletion

Online Co-work features process data as described in the Privacy Policy. Co-work should not be understood as an app where chat history stays only on the device: the backend may store and sync conversations, messages, Agent tasks, and subscription state.

You can initiate deletion of your anonymous account and associated data in Co-work Settings > Account. Account deletion does not cancel an Apple subscription; cancel it separately in Apple subscription settings. If the in-app control is unavailable, email ify0222yfi@gmail.com for assistance. Some transaction, anti-fraud, security, and legally required records may need to remain for a limited period.

What to include in your email

• The type of problem and what you were trying to do.
• Co-work version and build, macOS version, and download channel.
• Approximate date, time, and time zone of the issue.
• The complete error message or screenshot after removing sensitive information.
• For subscription issues, the Apple transaction ID. Never send your Apple ID password or full payment-card details.